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Failure ID

HP Recommended
V0X50EA
Microsoft Windows 10 (32-bit)

Hi

Failure ID PSPA2K-836A5R-XD7X61-60U403

Can anyone help me with this please?  Needless to say I'm out of warranty

Thanks

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Message 2 of 2
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HP Recommended

Hello @Pickle2 

Thank you for posting in the HP Support Community.

 

  • The problem looks like a hardware issue. Also, the error code you provided  tells me that the hard disk drive (storage drive) has failed.  Since this is faulty HDD/hardware component and if you are unable to boot, you will probably not be able to recover/access your files and data.
    If it is important and if you want to attempt data recovery, please let me know and I may post additional instructions.

  • Check the TKB article we have here in the Community about such issues you face now >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Storage-Hard-Disk-Drive-corruption-and-replac...
  • If the PC is out of warranty, you will need to buy and replace the disk on your own. No worries, it is not expensive.

You can buy HDD or SSD from online or local tech stores, and replace it on your own or contact HP Authorized Service center for assistance.

 

 

Last part - once you replace the faulty HDD component - you will need to reinstall back your operating system

How to do it  ? Details are posted in the PDF file(s) below

 

Let me know how it goes. Provide an update or feedback.

Your feedback and update are important. Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks
I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
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