• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎07-02-2020 07:23 PM

HP Recommended
Product: V0X50EA
Operating System: Microsoft Windows 10 (32-bit)

Hi

Failure ID PSPA2K-836A5R-XD7X61-60U403

Can anyone help me with this please?  Needless to say I'm out of warranty

Thanks

1 REPLY 1

‎07-02-2020 10:24 PM

HP Recommended

Hello @Pickle2 

Thank you for posting in the HP Support Community.

 

  • The problem looks like a hardware issue. Also, the error code you provided  tells me that the hard disk drive (storage drive) has failed.  Since this is faulty HDD/hardware component and if you are unable to boot, you will probably not be able to recover/access your files and data.
    If it is important and if you want to attempt data recovery, please let me know and I may post additional instructions.

  • Check the TKB article we have here in the Community about such issues you face now >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Storage-Hard-Disk-Drive-corruption-and-replac...
  • If the PC is out of warranty, you will need to buy and replace the disk on your own. No worries, it is not expensive.

You can buy HDD or SSD from online or local tech stores, and replace it on your own or contact HP Authorized Service center for assistance.

 

 

Last part - once you replace the faulty HDD component - you will need to reinstall back your operating system

How to do it  ? Details are posted in the PDF file(s) below

 

Let me know how it goes. Provide an update or feedback.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.