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jlutz34
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Message 1 of 3
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Failure ID

HP Recommended
HP 15
Microsoft Windows 10 (64-bit)

I just got a Failure ID PTU67L-85BAGN-MFPWLK-60R203, Product ID N5Y05UA#ABA.....HP Laptop.....can anyone explain what this means and what i have to do to fix it?   no idea what im doing.  thanks

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banhien
Level 19
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@jlutz34 

 

For HDD, sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

                 https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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jlutz34
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Any suggestion on a good replacement to use?

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