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Ken2020
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Failure codes

HP Notebook - 15-r212na (ENERGY STAR)
Microsoft Windows 7 (32-bit)

I'm looking for the meaning of Failure ID codes.

 

The specific I'm trying to trace is:

 

failure ID: GK6DA3-7LKA0G-XD7V6K-60D203

 

what does this actually mean?

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Message 2 of 2
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Flag Post
HP Recommended

Failure codes

@Ken2020

Hello,


The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.


The following documents are available for reference:

HP PCs - Backing Up Your Files (Windows 7)

The procedure for replacing the hard disk drive can be found in the HP manual below on pages 59 and 60.
Maintenance and Service Guide

In case of need, do not hesitate to solicit us.

Best regards, 😉






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