Create an account on the HP Community to personalize your profile and ask a question
11-17-2022 07:12 AM
Below is the failure report generated by the code you posted, minus your notebook's serial number.
|Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive
|Hard Disk 1 Full Test Failure
The only way to solve the problem will be to install a new hard drive and reinstall the operating system.
Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.
You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).
If you had upgraded from Windows 8.1 to Windows 10 on the notebook, you can reinstall W10 for free by making a bootable USB installation flash drive with the media creation tool from the link below.
Boot from the installation media. Select the version of Windows you upgraded to (Home or Pro).
If you are asked to enter a product key, select the 'I don't have a product key' option.
After W10 has completed installing you can install the drivers and available software from your notebook's support page.
Didn't find what you were looking for? Ask the community