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HP Recommended

Help to solve this failure  id M88J6f-7JBBA1-XD7WMG-61AX03

1 REPLY 1
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
M88J6F-7JBBA1-XD7WMG-61AX03OK0000011/17/22305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

The only way to solve the problem will be to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

HP ProBook 450 G2 Notebook PCHP ProBook 455 G2 Notebook PC Maintenance and Service Guide

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

If you had upgraded from Windows 8.1 to Windows 10 on the notebook, you can reinstall W10 for free by making a bootable USB installation flash drive with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

Boot from the installation media.  Select the version of Windows you upgraded to (Home or Pro).

 

If you are asked to enter a product key, select the 'I don't have a product key' option.

 

After W10 has completed installing you can install the drivers and available software from your notebook's support page.

 

HP ProBook 450 G2 Notebook PC Software and Driver Downloads | HP® Customer Support

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