Farbbalken erscheinen und verschwinden auf dem Bildschirm HP Pavilion Laptop 15-eh1097nr (3F1F9UA)

[alanin19]

hello On the laptop, colored bands appear and disappear on the screen. It occurs when you log in to the system or when you start any program. If it was a broken matrix, it would always be, but in my case the problem is floating. If you look closely, you can see flickering on the screen. What to do?

[Nal_NR]

Hi @alanin19,

Welcome to the HP Support Community.

Thank you for posting your query, I will gladly assist you.

I see that you are facing an issue with your Laptop screen flickering.

Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, please click on this link for advanced troubleshooting.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[alanin19]

Hello. I went into the BIOS and there were no problems. I went into the BIOS a second time and saw this problem.

The problem appears and disappears. Now I am writing to you from this device and there are no problems. I cannot update the BIOS F.27 because the system writes an error.

When updating the Bios via HP Support Assistant, the program says that no updates are required.

What should I do?

[Nal_NR]

Hi @alanin19 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[alanin19]

Ist das alles, was Sie empfehlen können? Das Problem scheint auf einen HP-Fehler zurückzuführen zu sein. Wie löst HP dieses Problem?

[alanin19]

Ich habe bereits mehrere Lösungsvorschläge von HP gemacht, nämlich: Installation eines neuen Grafikkartentreibers, Aktualisierung des BIOS, Deinstallation des Grafikkartentreibers und Neuinstallation. Nichts davon hat geholfen. Beim Anschluss des Laptops an einen externen Monitor über HDMI sehe ich kein Problem. Können Sie mir helfen? Ich glaube nicht, dass es am Display liegt, da das Problem nicht dauerhaft ist. Beim Schließen oder Öffnen des Displaydeckels tritt das Problem nicht auf, es sieht also nicht wie ein Matrixkabel aus. Können Sie mir sonst noch einen Rat geben, was zu tun ist? Ich neige zu der Annahme, dass es sich möglicherweise um eine fehlerhafte Grafikkarte handelt. Ist das möglich? Die Garantie ist vor 1 Jahr abgelaufen.

[RodrigoB]

Hi

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

[alanin19]

Does Hp cover video card failures? My laptop is out of warranty, it's 2 years old. The video card is broken and from time to time displays flashing horizontal multi-colored stripes or artifacts on the screen.