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14plusTouchFail
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Forgot BIOS password.

HP Touchsmart 15/ 15-r015dx
Linux

I have failed 3 attempts to enter my admin password. System Disabled- 86114305. I can boot my OS but would like to get into the BIOS. I'm not sure if I need to remove my cmos battery and would like to avoid it if possible. Any help would be greatly appreciated.

 

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Message 2 of 2
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Forgot BIOS password.

@14plusTouchFail 

The laptop is unlikely to have a CMOS battery, and even if it does, removing that will not reset the BIOS as it does in a desktop.

 

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply, HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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