I have a notebook model 13-w013dx touch screen... when I boot up it ask for Administrator Password or Power on password... which I don't remember setting... so now I am stuck unable to get into my computer.... it also asked for a sparekey recovery... which I don't have.... help
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
This topic is going to be locked. If you would like help resetting the password on your product, please Contact HP support in your region.