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Honor Student
Posts: 2
Member Since: ‎06-20-2016
Message 1 of 4 (89 Views)

Forgot password bios

Product Name: Compaq 6735s
Operating System: Microsoft Windows 7 (32-bit)
Please I forgot my bios password administrator . I don't want open the laptop. Is there any other solution?
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Posts: 46,390
Member Since: ‎09-24-2010
Message 2 of 4 (87 Views)

Re: Forgot password bios

Hi,

 

Unfortunately,  business machines such as Probooks or Elitebooks have more stringent security than consumer models - they don't produce 'halt codes', the password cannot be derived from the Serial No. and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

 

If you Contact HP Business support they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

Regards,

 

DP-K

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Windows Insider MVP

Honor Student
Posts: 2
Member Since: ‎06-20-2016
Message 3 of 4 (83 Views)

Re: Forgot password bios

Thank you for the quick reply .. it is possible to download that bin. File?
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Posts: 46,390
Member Since: ‎09-24-2010
Message 4 of 4 (81 Views)

Re: Forgot password bios

Hi,

 

You're welcome Smiley Happy

 

There's no direct download as the file needs to be customised for you particular machine - this is done by HP who will then email the smc to you along with instructions on how to use it.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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