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Locked

‎01-15-2020 03:27 PM

HP Recommended
Product: HP Envy dv6 Notebook

I have become locked out of my laptop.  My user account, which is the admin account, is set up using my Microsoft account.  I think if I can get on the internet, this will sync and I will be able to use my current Microsoft password to log on.   However the laptop is not picking up the internet even when I physically connect to the router.  I don't know if that's because I am not logged in. 

 

This is an old laptop that I am trying to clean up as a local school would like to have it for their classroom.   Any help in how I can either recover my password or get on the internet would be very much appreciated. 

1 REPLY 1

‎01-15-2020 03:45 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

This topic is going to be locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

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