Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

Freezing/Lock ups since Buying HP Laptop

HP Recommended
HP Notebook 14s-dq1504sa
Microsoft Windows 10 (64-bit)

Hi all, 

I bought my laptop in November for studying and school work. Since the day I got it, it has randomly frozen/locked up with the screen freezing and it being totally unresponsive, not even the lights on the caps lock or volume buttons respond, forcing me to hold the power button down to shut down and restart. It happens about once a week usually, if I'm lucky it might work without a hitch for 2 weeks with no lock ups. I regularly check and update my drivers and make sure to keep updated, I've done many troubleshooting scans via HPs support assistant as well but no solutions have been given. What can I do to fix this? It doesn't seem to happen because of activity in particular, it happens with and without video playing some times after a couple of hours of use other times minutes after booting up. Any help or advice would be very appreciated, thanks.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation