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Locked

‎01-18-2020 08:34 PM

HP Recommended
Product: Hp Pavilion Ts 15 notebook pc
Operating System: Microsoft Windows 8.1 (64-bit)

I had this laptop for 9 years and fixed it because the screen wasn’t working nor forgot my password;so I restarted it. After fixing it, I got back and thing wasn’t right. The mouse was keep freezing and whenever I open or setup the computer and tabs; it kept freezing or not responding. Please help. 

Thank you have a nice day! 

1 REPLY 1

‎01-20-2020 09:58 AM

HP Recommended

@ChrisPanora

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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