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‎06-12-2019 02:03 AM

HP Recommended
Product: HP Probook 450 G6
Operating System: Microsoft Windows 10 (64-bit)

HP software updated bios.  Computer restarted and has frozen on splash screen.  Pressing various f keys will bring varying messages to the lower left of the screen, but then freezes.  

5 REPLIES 5

‎06-12-2019 10:15 PM

HP Recommended

Hello @airborne_18104 

 

Thank you for posting in the HP Support Community.

 

 

 

Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎06-12-2019 10:56 PM - edited ‎06-12-2019 11:00 PM

HP Recommended

Created usb BIOS drive.  Followed steps using both methods, windows key and b / v keys.  Computer still froze at splash screen.  Also tries f10, f11, and f12. Message appears at bottom, but then freezes.

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‎06-12-2019 10:59 PM

HP Recommended
@airborne_18104 wrote:
Created BIOS

What do you mean ?

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎06-12-2019 11:16 PM

HP Recommended

Updated reply.

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‎06-13-2019 04:01 PM

HP Recommended

@airborne_18104 

If you did try everything from the web article but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

If in the USA, you may call toll free 1-(800)-474-6836

 

Hope this helps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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