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B_topolski
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Message 1 of 5
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Frozen at hp screen on laptop

HP Recommended
15-da0047nr
Microsoft Windows 10 (64-bit)

Frozen at hp screen tried everything o found on here even tried the ram card and hard drive made no difference can not factory reset at all

4 REPLIES 4
Echo_Lake
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Message 2 of 5
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HP Recommended

@B_topolski

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 
 

Hope this helps!
Please click “
Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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B_topolski
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Message 3 of 5
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I ended up going somewhere to have it looked at and they figured out the motherboard is messed up which sucks cause I’m not gonna spend anymore money on this laptop that I’ve had since around February 2019. Especially when I have two others one from 2012 dell that works just is slow and a toshiba that has lasted 5 years. Needless to say I won’t be buying anything else hp I have probably only used that laptop maybe a total of 5 months and it took a crap so thanks for the late response but no it didn’t help the poor product. Again thanks 

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Echo_Lake
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@B_topolski

I want to thank you for taking the time to speak to us today.

 

Apologize for the inconvenience caused. Please feel free to contact us here anytime you need any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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rove2
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Is that all you have to say (have a nice day ahead) He still has warranty and his computer doesn't work or is fixed. I to have this problem freezes and have not been able to get help from HP. What do I have to look forward to? I bought two new ones  in one month and they both freeze. I sure would like to talk to the HP president, or someone that cares on this subject

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