12-11-2019 09:52 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Follow these steps to perform a hard reboot:
- Turn off the computer.
- Disconnect all peripheral devices and remove all USB devices and media cards.
- Disconnect the AC power adapter and remove the battery.
- Press and hold the power button for at least 7 seconds.
- Reconnect the AC power adapter, but do not connect the battery.
Click here: https://support.hp.com/in-en/document/c03666323 to perform "Chromebook Locks Up or Freezes" (Chrome OS)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee