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G2 docking station not working

HP Recommended
HP 14 cf2508na
Microsoft Windows 10 (64-bit)

I am supporting a client with an HP cf2508na notebook to be used with a docking station.

The HP virtual assistant advised 3 devices, one of which was the USB C Travel Hub G2.

I cannot get this device to work with this laptop, although it works fine with a MacBook.

I have just spent a very frustrating hour and a half on WhatsApp support with an HP tech who couldn't help me and told me to go to for help!  So here I am.

I can see that this laptop isn't listed as a compatible product in the G2 tech specs, which questions why the VA recommended it to me.

I have read a lot about the Thunderbolt Security Level BIOS setting, but I can't find this setting in the BIOS for this laptop.

Does anyone know of a solution?  Or whether there is an alternative dock which will work with this laptop?

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