08-23-2019 02:45 AM - edited 08-23-2019 02:46 AM
My wife was scammed by someone who sold her a laptop.
the thing had no hard drive and was running off of a usb. The he had his Microsoft account on it and wouldn’t tell us the password to remove it, so we got an external drive and are trying to set it up so we can use the computer again. Only issue is the bios is also password locked and we have no way of knowing what it is, therefore, no way of changing any settings that need changing.
we’ve tried a bunch of default passwords to no avail and the laptop has no cmos battery to remove.
We’re at a loss and are pulling our hair out.
08-26-2019 03:08 AM
Welcome to the HP Support Community.
Please reach out to the HP Support in your region regarding the service options for your computer as any other way of unlocking the BIOS is not authorized by HP.
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