PurplePrincess4 Honor Student
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Gives error of Unmountable Boot, now screen is just black

Turned computer on, and it gave me error 'Unmountable Boot', said it was preparing self repair. Now screen is black and have been for 20 minutes
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Gives error of Unmountable Boot, now screen is just black

Hey @PurplePrincess4,

Welcome to the HP Support Forums! This is a great place to find solutions and help from our community!

 

I understand you're having boot issues. I'd be happy to help you with that, however, to better assist you, I do need to ask some more information.

 

What is the Model number of the Notebook you're having difficulty with? If unsure, you can find that here: HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

What operating system are you using on the Notebook?

 

Have you tried any steps on your own?

 

Please keep me posted. 

 

You can always say thanks by hitting the Thumbs Up button below!

Cheers,

TechSurge.

TechSurge
I work on behalf of HP


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PurplePrincess4 Honor Student
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Gives error of Unmountable Boot, now screen is just black

I have a HP Pavilion 15.6 Touch screen, AMD A6, 4GB, 5000GB. Model #: 15-af074nr, Product #: M2C91UA#ABA, Serial #: (removed content)

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Gives error of Unmountable Boot, now screen is just black

Hey @PurplePrincess4, thanks for the response. 

 

Were you able to get the computer to boot or is the screen still black? 

 

Are there any error messages? 

 

Are you able to turn it on or off?

 

Please let me know.

 

Cheers,

TechSurge.

TechSurge
I work on behalf of HP


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PurplePrincess4 Honor Student
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Gives error of Unmountable Boot, now screen is just black

Screen still black , only error is "Unmountable boot sound'. Cant turn it off unless I remove the battery
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Gives error of Unmountable Boot, now screen is just black

Hey @PurplePrincess4,

 

I didn't get your OS version. Which version of windows are you using.

 

Cheers,

TechSurge.

TechSurge
I work on behalf of HP


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PurplePrincess4 Honor Student
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Gives error of Unmountable Boot, now screen is just black

Windows 10
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Message 8 of 8
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Gives error of Unmountable Boot, now screen is just black

Hi @PurplePrincess4,

 

Thank you for the reply! TechSurge is not in the office today. I will continue to follow up your case.

 

Here is a document may help: HP Notebook PCs - Computer Does Not Start (Windows 10)

 

Please try the hard reset step, and let me know if you can run the hardware failure diagnostics.

SDJL
I work on behalf of HP


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