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Reallycoterdumb
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Message 1 of 2
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Goes blank after logo screen

HP Recommended
Envy
Microsoft Windows 8.1 (64-bit)
  • So when I turn it on the logo screen come on the but the then it goes black but the fan and stuff you can hear is on and the back light I think is on I'm not sure what you call that but I tried the bios reset where you hit windows button and b and turn it in I did thecesst where you take the battery out hold the power  button down for 15sec then plug it in without the battery and restart it and still same thing 
1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@Reallycoterdumb 

The HP Logo is contained in the firmware of the motherboard so displaying it does not require using the hard drive extensively. But, if your PC boot process does not get beyond that, this could be an indication that the hard drive has died -- as it then would not be able to find or load the Windows boot files.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu.
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.



I am a volunteer and I do not work for, nor represent, HP
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