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‎10-01-2020 08:07 AM - last edited on ‎10-01-2020 08:11 AM by Retired

HP Recommended
Product: 1ZA90EA
Operating System: Microsoft Windows 10 (64-bit)

Hello! I have a trouble whis my laptop. I have a 100% HDD load on clear operating system. All work is very slowly. I made short test DST and have eror code: U36G1K-91BA8K-MFPURF-60QX03. 

Please, help.

 

Serial number my laptop: [Personal Information Removed]
Product number:1ZA90EA
1 REPLY 1

‎10-01-2020 08:44 AM - edited ‎10-01-2020 08:49 AM

HP Recommended

@YanGM 

Hello,


The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

 

The following documents are available for reference:

 

The procedure for replacing the hard disk drive can be found in the HP manual below on pages 40 and 41.

 

To reinstall Windows 10, after replacing the hard drive, please Using the HP Cloud Recovery Tool (Windows 10, 7).

In case of need, do not hesitate to contact us.

Best regards,:Wink:



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