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‎07-02-2020 07:17 PM

HP Recommended
Product: 14-dq1038wm
Operating System: Microsoft Windows 10 in S Mode

I have a brand new  14-dq1038wm laptop. According the specs, it is a 128 GB NVMe PCIe M.2 SSD.

 

I have ran the F2 - system diagnostic for Storage Check and I get the “no storage installed” I also ran the Hard Drive Test and I get “no hard drive installed. Please check that the power and data cables are connected properly.” 

Should I open to see if the ssd M.2 is seated properly??? Oh I also tried resetting the BIOS to factory default as suggested by the forum but same issue. 

1 REPLY 1

‎07-03-2020 01:48 AM

HP Recommended

Hello @Klocomo 

 

Welcome !

 

I am sorry about your bad experience.

 

If this is a brand new device, please reach to the HP Support team and ask for free in-warranty service/support.

Here is more info >> https://support.hp.com/us-en/contact-hp/

 

 

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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