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HP - 14-dq1038wm - Hard Disk 1 (3F1) error upon trying to bootup

HP Recommended
14-dq1038wm
Microsoft Windows 10 in S Mode

I have a brand new  14-dq1038wm laptop. According the specs, it is a 128 GB NVMe PCIe M.2 SSD.

 

I have ran the F2 - system diagnostic for Storage Check and I get the “no storage installed” I also ran the Hard Drive Test and I get “no hard drive installed. Please check that the power and data cables are connected properly.” 

Should I open to see if the ssd M.2 is seated properly??? Oh I also tried resetting the BIOS to factory default as suggested by the forum but same issue. 

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HP Recommended

Hello @Klocomo 

 

Welcome !

 

I am sorry about your bad experience.

 

If this is a brand new device, please reach to the HP Support team and ask for free in-warranty service/support.

Here is more info >> https://support.hp.com/us-en/contact-hp/

 

 

 

 

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I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
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