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Donny_Boy
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Message 1 of 4
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HP 14-fq0000na Ryzen 5 won't boot

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HP 14-fq0000na Ryzen 5
Microsoft Windows 10 (64-bit)

Hello

I have had my laptop since 7 October 2020 and it won't boot up.

I have managed to get into the BIOS and tried a USB drive with a recover drive on from another HP laptop but that did not work.

I ran the system dynostics and the tests for the SSD etc all passed.

 

I am not sure what else to do or next steps.

The laptop is still in warranty as I checked online, it expires 23/10/2021

3 REPLIES 3
YairMondshine
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Message 2 of 4
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I'm not an expert but i thing that the best option is to use your warranty and give it to an hp lab 

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Echo_Lake
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Message 3 of 4
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@Donny_Boy

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start:  https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “
Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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Donny_Boy
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Message 4 of 4
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Thanks. I've contacted online support and seems to be working OK.

 

The support via WhatsApp was very helpful 

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