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‎04-26-2020 01:45 AM

HP Recommended
Product: 15-R131WM

I have been trying to switch on my HP notebook 15-R131WM but it wont start. It is showing an orange light where we insert the charger and a white light near the battery symbol. It also showing an orange light on keyboard wifi wifi key.

Have charged laptop for quite some time and it seems to be charging well.

 

Please help!!!

Tags (1)
1 REPLY 1

‎04-26-2020 05:21 AM

HP Recommended

Hi
Depending on the age of the PC and the BIOS vendor...
https://support.hp.com/us-en/document/bph07107

 


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

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