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HP 15-ay022ds gray screen not booting up

HP 15-ay022ds
Microsoft Windows 10 (32-bit)

Hi, I have a HP 15-ay022ds Notebook that refuses to boot to the login screen despite everything I did. I have done  multiple hard resets and even took it apart to make sure the memory and hard drive was well seated but nothing worked. When I turn it on the hp logo comes up but then it disappears and goes to gray. I am able to move the cusor and make the mouse appear and the touch screen is still functoning. I am also able to load into BIOs as well so I doubt it is a display issue and more hardware related. The laptop was also working as of yesturday but something might have interuptted to reset process as I was working on wiping the computer back to factory windows 10 settings. Please help.

 

Thank you

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HP 15-ay022ds gray screen not booting up

Have you tried to restart the System Recovery process at power on? Immediately after powering on start tapping the Esc key. This will open a menu where F11 System Recovery is an option. Tap F11 and use the guide here:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb&language...

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HP 15-ay022ds gray screen not booting up

I tried doing that and it still shows a gray screen.

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HP 15-ay022ds gray screen not booting up

Immediately after powering on start tapping the Esc key. At the menu where F2 System Diagnostics is an option-tap F2 key and run the tests.

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