• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP 15-bs028ur
Microsoft Windows 10 (64-bit)

Good afternoon!

 

New notebook HP 15-bs028ur with updated operating system Windows 10  (64-bit) (1903).

When you turn on the laptop booting the system began to take more than 2  minutes. And sometimes there is a slow shutdown OS.

 

What was done:

- solutions to problems indicated here ;

- solutions to problems indicated here ;

- service commands Dism /Online /Cleanup-Image /RestoreHealth,  sfc /scannow.

 

There are also Windows Performance Analyzer files here .

I would like to get additional information about the WPA logs from the technical support.

Look, please, which driver (or not driver) can slow down operation of the operating system. 

 

Regards, Evgeny.

 

 

 

 

3 REPLIES 3
HP Recommended

Hi,  Evgeny:

 

This is a peer to peer forum not HP technical support.

 

Since your notebook is presumably under warranty, you can contact HP in your country and submit a support case under the warranty.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

There is one thing that it does not appear you have tried to resolve the long login process, and that is to install this file...

 

HP Image Enhancement for System Logon

 

This package provides an update to HP image prevents/fix long system logon process.


Fix and enhancements:
Prevent or fixes an issue for system long logon process.

 

https://ftp.hp.com/pub/softpaq/sp82001-82500/sp82019.exe

 

Unfortunately, I can't help you with analyzing the files.

 

One of the first things I do when I get a new PC is to format the drive, delete every partition and clean install the operating system.

 

I have found that this always makes my PC's run at their best.

HP Recommended

Warranty has expired in 2018 year.

HP Recommended

Relevant subject.

Dear users, I'd like more answers, recommendations.

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.