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Locked

‎09-24-2020 06:43 PM

HP Recommended
Product: HP 15-ec0013dx
Operating System: Microsoft Windows 10 (64-bit)

When I tried to log in, I got a message saying “This sign in option is disabled for 2 hours.” I have tried everything, from restarting to entering the BIOS setup and set it to defaults, but none of that works. I also tried shutting it down and booting it up, same thing. I’ve also tried hard shutting down and booting it up again, same error.

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2020 09:58 AM

HP Recommended

@JacobRhyne 

This message comes up when you repeatedly try to sign in but enter invalid codes -- so MS then basically locks your PC for two hours.

 

According to what I've read online, if you leave your PC turned on for over 2 hours and DO NOT try to sign in again during that time period, the lock will expire and you then will be able to sign in normally.

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP

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3 REPLIES 3

‎09-26-2020 09:58 AM

HP Recommended

@JacobRhyne 

This message comes up when you repeatedly try to sign in but enter invalid codes -- so MS then basically locks your PC for two hours.

 

According to what I've read online, if you leave your PC turned on for over 2 hours and DO NOT try to sign in again during that time period, the lock will expire and you then will be able to sign in normally.

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎09-26-2020 12:20 PM

HP Recommended

Thanks! Now I can sign in to my computer and everything works fine. 

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‎09-26-2020 01:57 PM

HP Recommended

@JacobRhyne 

Glad to heard that worked out for you!



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
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