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HP Recommended
Microsoft Windows 10 (64-bit)

Hi all,


Please can someone help. 


During a windows update a force Bios update occurred. When the new Bios was installed, everytime the device starts to load windows, I get the BSOD. I can still access the Bios and have tried many different settings to no success. I've tried to reinstall windows from a USB stick and the system blue screens soon after entering the setup. 

I've manage to install Windows To Go on a USB stick with the SSD removed and windows runs perfectly from the USB and I've installed HP assistance to install software. If I then insert the SSD back into the device and try to run Windows To Go from the USB I get the BSOD. Also I have tried 2 different SSDs to eliminate a faulty SSD. 

I am unable to obtain Bios for this device as it's not listed anymore and is out of Warranty.

I have managed to install Bios F.23 from the link below but have the same issue:




I've also tried version F.21 with the same. 


I think the issue is that the Bios that's installed is for System Boad ID 86C8 as that's what's in the Bios archive not 86C9 which this device is. See similar issue below:




Please does anyone have a link to the correct Bios for this Laptop? Thank you in advance.


HP Recommended



Welcome to the HP Support Community! I'd like to help!


I see you are experiencing BSOD issues with the HP Laptop.


I have a few recommendations 

  • Update your Notebook computer to the latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Run HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. 

If issue still persist then run diagnostics to rule out other hardware issues

  1. Start or restart the computer.
  2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
  3. Select System Test.
  4. Click Run Once.

Once the test completes, results are displayed on the screen.


If passes all tests, continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 


The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 


Click here for the HP Cloud Recovery Tool (Windows 10) link.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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