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Pavel1960
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HP - 17-y009ur (ENERGY STAR)

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HP - 17-y009ur (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hello. I am contacting HP technical support with a request to send a file called " SMC.bin" to set SN, PN, and so on.

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Pavel1960
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Thank you for responding

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WAWood
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@Pavel1960 

That is pointless -- as HP stopped distributing those files some time ago.



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Pavel1960
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Thank you for responding

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Pavel1960
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Can someone help with this problem

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WAWood
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@Pavel1960 

NO -- no one can help as HP does not distribute those files anymore.

 

IF you are trying to reset your BIOS password, you can not do that anymore as these files were the only way a customer could reset a BIOS password.

 

BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.

 



I am a volunteer and I do not work for, nor represent, HP
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