HP 17t Envy SSD Laptop blank screen after login

[JohnKY]

I power up my laptop which is one month old, I get the lock screen just fine, I click and get the login screen just fine. I log in and after a few seconds, the screen goes blank. I can see the mouse pointer but that is all. After a long time period, sometimes 10-15 minutes, it finally boots up.

If I plug in another monitor by HDMI, I get up and running fairly quickly, but if there is no other monitor, it is very slow. This just started recently. I have installed some audio programs as my job is forensic audio, but nothing out of the ordinary.

I tried changing power settings and graphic settings to see if anything would get better, but it did not.

Any help is appreciated.

[TechExpert2]

HI,

Try CTRL-ALT-DEL, Task Manager , in the bottom right NEW TASK, when the window opens type Explorer.exe and hit enter - if your desktop comes up, run MalwareBytes (they have a free version), a virus scan, and see what comes up....Then reboot if same happens try running from the command prompt as Administrator the command SFC /SCANNOW

[MuthuSarkan · Accepted solution]

Resolving the black screen issue caused by Windows 10 update

If you have previously disabled App Readiness

1. Boot the PC
2. Click Start and type Services
3. Open desktop app Services and find App Readiness
4. Open the service and set Startup type to Manual
5. Click Apply and close the window
6. Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
7. Reboot PC

If you have not disabled App Readiness

1. Boot the PC
2. Wait 15-20 minutes for the boot process to complete and desktop to load
3. Once on desktop, Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
4. Reboot PC

[JohnKY]

Well, your steps led me to update my video drivers and it fixed it! Evidently after the last Windows update, a lot of computers got a blank screen after login. HP created an update but evidently it didn't work well, and they removed it. I searched for it for an hour!

So anywhay thanks for your quick response as it led me to updating drivers and fixed my problem!