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‎08-09-2020 04:04 PM

HP Recommended
Product: HP 2000
Operating System: Microsoft Windows 8.1 (32-bit)

After the BIOS update, my laptop suddenly died. No lights blinking. I tried these different troubleshooting procedures but to no avail. 1. Removing the battery and plug in the AC cord and pressing the Windows key + B or V while holding the power button.

2. Removing the CMOS battery and installing it again. 3. Did a hard reset.  Maybe the update "killed" my laptop? As of now, there are no lights blinking (caps lock, AC light, etc). Just a blank screen. How do I resolve this issue? Any help would be greatly appreciated.

1 REPLY 1

‎08-12-2020 11:54 AM

HP Recommended

@leonard3310

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this is a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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