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Locked

‎05-22-2021 12:00 AM

HP Recommended
Product: HP 250 G5
Operating System: Microsoft Windows 10 (64-bit)

After HDD ->SSD exchange, the laptop needed a BIOS password to login to BIOS (I don't know any pwd).  The main problem is, that I was not able to install the op.sys. neither via pendrive, nor DVD - "The selected boot device is failed". F10 Boot setup: the system identified DVD/pendrive but the system didn't want to boot from them. That is why I tried to login to BIOS, to reset secure boot, maybe it is the problem, but I was not able to login.

I've tried to reset the BIOS pwd via taking out the CMOS battery, but didn't work.

I've got a service code when I failed to login with F10 to BIOS 3 times: "I 54722560" but I don't know, how to get with it the pwd reset code.

Thank you in advance for help!

Janos

1 REPLY 1

‎05-22-2021 07:15 AM

HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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