09-18-2017 05:48 AM - last edited on 09-18-2017 10:27 AM by kevin-t
I recently bought a HP 650 G2 from a local school that was swapping some of their laptops.
It came with a broken screen, so I ordered one and replaced it.
Now when I'm trying to access the BIOS, It says that there is a password.
Serial number: [edited]
Model: HP 650 G2
Is there anyone that can help me remove it? The school said that they do not put a password on their computers, and it's most likely a student that has done it.
09-21-2017 09:13 AM
Sorry to hear that @OskarB98
Then you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
When talking to the HP rep ask them to escalate your service request.