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Member Since: ‎09-01-2016
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HP 9470m Elitebook will not start up on the dock

Product Name: HP 9470m Elitebook
Operating System: Microsoft Windows 7 (64-bit)

I have an HP 9470m Elitebook that will not start up on a docking station. When starting up, it freezes on the "Please Wait" screen before login. I have tried it on 3 different docking stations with the same results. The BIOS are up to date. There is a driver update for the dock available, but it requires it to be plugged into to the dock, and when I dock the computer after start-up and try to install, I get the error message: “Please connect at least one monitor to the dock and then continue.” 

 

Unfortunately, this computer is also now just about 2 weeks out of warranty.

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