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‎01-08-2023 10:37 PM

HP Recommended
Product: HP Notebook - 17-by0001ds
Operating System: Microsoft Windows 11

help , the battery was not detected. reinstalled the new bios from the HP f.67 084CE website. there was a bios f.42. on the new bios, the laptop does not start. we need an old bios. the HP website only gives out a new bios

Category:
1 REPLY 1

‎01-16-2023 12:38 PM

HP Recommended

@Egor125

 

Welcome to the HP support community.

 

I understand that your notebook is not turning on, I am glad to assist you.

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely,

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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