• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-10-2021 02:58 PM

HP Recommended
Product: HP Chromebook
Operating System: Chrome OS

HP Chromebook does not come alive randomly after going to sleep. In those cases I have to force a shutdown and restart it. Please advise if there any tests or fixes available. Thank you

1 person had the same question
1 REPLY 1

‎03-13-2021 07:53 AM

HP Recommended

@LakeNona

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps:

  1. Turn off your Chromebook, then turn it back on.
  2. Close all your apps and browser windows.
  3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.
  4. If you've installed any new apps or extensions recently, uninstall them.
  5. Reset your Chromebook.
  6. Recover your Chromebook.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.