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LakeNona
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Message 1 of 2
147
Flag Post

HP Chromebook X360-14-da001dx randomly freezes

HP Recommended
HP Chromebook
Chrome OS

HP Chromebook does not come alive randomly after going to sleep. In those cases I have to force a shutdown and restart it. Please advise if there any tests or fixes available. Thank you

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
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@LakeNona

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps:

  1. Turn off your Chromebook, then turn it back on.
  2. Close all your apps and browser windows.
  3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.
  4. If you've installed any new apps or extensions recently, uninstall them.
  5. Reset your Chromebook.
  6. Recover your Chromebook.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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