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11-17-2022 11:38 AM - edited 11-17-2022 12:05 PM
Over the last couple weeks it won’t power-up in the morning until the room warms-up.
Since it only gets down to around 65 degrees overnight that shouldn’t be happening.
When I plug-in the AC power adapter the power light doesn’t even go on.
None of these problems happened last year in the same room at the same temperature.
If I wait a couple of hours, it will start-up with no problem.
The battery status shows that it’s still fully charged from the previous night.
If I drain the battery down a bit, it will recharge properly with the AC adapter.
The power light now works and goes from amber to white like it should.
I did all of the steps recommended on the HP site.
1) Removed external devices. That didn’t work.
2) Perform a hard reset. That didn’t work.
3) Perform a system recovery. That didn’t work.
I've done all of the diagnostic tests and everything passes (battery, cpu, memory).
I contacted HP customer support and their response is that since I can eventually turn it on, it's not broke.
My opinion is that if it won't turn-on within the specified operating temperature, it is broke.
I've requested that it be checked-out by a local HP authorized repair shop under warranty.
But to no avail.
Quite frankly, I was kind of surprised by this.
In the past, I've just purchased HP printers.
But after this experience, I'm done with HP.
11-23-2022 05:05 AM - edited 11-23-2022 05:08 AM
Same issue: after a night on charger pc wont start up, does not do anything at all if try different button combinations that I can find about restart on internet. Let the chromebook lay for a week with expected slowly go down battery charge but still no effect (I am sure the power supply works).
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