cancel
Showing results for 
Search instead for 
Did you mean: 
Ntrax
New member
1 0 0 0
Message 1 of 2
69
Flag Post
HP Recommended

HP ELITE BOOK WILL NOT LOAD DESKTOP IN WINDOWS 10

EliteBook
Microsoft Windows 10 (64-bit)

Laptop loads Windows 10  however  will not load desktop.  Program continues to  get stuck in a loop,  and exit only will stop it

1 REPLY 1
Level 15
Level 15
9,839 9,788 1,922 3,681
Message 2 of 2
34
Flag Post
HP Recommended

HP ELITE BOOK WILL NOT LOAD DESKTOP IN WINDOWS 10

Hi,

Can you try performing HP hardware diagnostics at boot and see if there are any hardware problems.

Turn off the PC by holding the power button. Turn on PC and continuously keep pressing ESC until the startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation