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HP ENVY 15-w000 x360 Convertible PC

HP ENVY 15-w000 x360 Convertib
Microsoft Windows 10 (64-bit)

Hi,

 

I just received this HP ENVY 15-w000 x360 Convertible PC and I am trying to set up a new copy of Windows 10. I have a flashdrive that has been set up to boot with a copy of Windows 10 that I would like to install. The problem is that when I press Escape and choose booting, I don't find the USB drive at all - the options remain the same where the flashdrive is plugged or not.

 

Please advise.

 

Thanks,

Al

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Provost Provost
Provost
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Hi,

 

Please use a fresh or empty flash drive, not a bootable drive.

 

Regards.

BH
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AlHP2016 Honor Student
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Hi Banhien,

 

Thanks for your help. I just tried that (copied the Win 10 files from the CD into the USB), but unfortunately that did not work either. It can not see the USB at all.

Please advise.

 

Thanks,

Al

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Provost Provost
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Hi,

 

Can it see other USB flash drive(s) ? Please format USB flash drive on other machine to see how it goes.

 

Regards.

BH
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Hi,

 

No, it can't see any USB flash drives. All have already been formatted and I have been using them before. I tried different ones, but I don't see any of them in bios. I am not sure if there are some bios settings that need to be changed - btw, those are default manufacturer settings.

 

Any advice?

 

Thanks,

Al

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Hi,

 

The issue is still unresolved, please advise. It's really frustrating, I hope I won't need to return the product.

 

Thanks,

Al

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