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Svbueno
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HP ENVY 15m-bp100 x360 Convertible PC Not Booting Up

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HP ENVY 15m-bp100 x360 Convertible PC
Microsoft Windows 10 (64-bit)

Computer no longer boots up. I have tried Reseating the battery. I have tried using a new power adapter. The power light turns white and theres a noise on the inside but the fans/HDD do not start at all. The light is solid white for about 10 seconds or so and then goes out and comes back for another few seconds and goes back out.  Any help would be greatly appreciated. This is about 3 years old and has 0 issues before this. 

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praveenbv
HP Support Agent
HP Support Agent
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Hi@Svbueno, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the  Notebook is not powering on. 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest (a combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger, and check if that helps.

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

JacobKline1

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