HP ENVY (BANG & OLUFSEN) doesn't turn on

[GUNDARAVI]

I was working on my laptop till yesterday and it suddenly went off, unable to restart my Laptop and with Power charger and without power charger, but I was unsucessful.

PS:- It has inbuilt battery to remove and see.

Please do let me know if you need more details.

Thank you very much for your help in advance !!!

Regards,

Ravi Gunda.

[A4Apollo]

Hey there! @GUNDARAVI, Welcome to HP forums.

I understand you have issues turning on your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with a different adapter or different wall outlet?

Please try the steps recommended below.

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
If your notebook is listed in the table, use the instructions specific to your computer. For all other notebooks, press and hold the Power button for 8-10 seconds.
Plug the AC adapter back into the computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.

Refer this article to further troubleshoot no power issues.

If the issue still persists after trying out the steps, it is a hardware issue with the laptop.

Please contact HP support for service options.

Link to contact HP.

Let me know how it goes!

Have a wonderful day ahead! 🙂

[Sfane]

It won’t power up at all !

---

@A4Apollo wrote:

Hey there! @GUNDARAVI, Welcome to HP forums.

I understand you have issues turning on your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with a different adapter or different wall outlet?

Please try the steps recommended below.

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
If your notebook is listed in the table, use the instructions specific to your computer. For all other notebooks, press and hold the Power button for 8-10 seconds.
Plug the AC adapter back into the computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.

Refer this article to further troubleshoot no power issues.

If the issue still persists after trying out the steps, it is a hardware issue with the laptop.

Please contact HP support for service options.

Link to contact HP.

Let me know how it goes!

Have a wonderful day ahead! 🙂

---

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
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