HP ENVY TouchSmart 15-j173cl Notebook PC unable to enter bios, with administrator password lock

[swarajs]

I have a Notebook PC with a hard drive with no OS, I have another hard drive which has windows on it, but stopped working a long time ago. I am not able to enter the bios because of the administrator password lock, which I do not know. I have not used this PC for a long time, and just decided a while ago that I would check it out again (since it stopped working a long time ago). I was able to run ubuntu on it but then I decided to delete the OS and try out another one, in the process I disabled secure boot and then enabled it again. Now, when I turn the laptop on, it says that “Selected boot image did not authenticate”. Can anyone tell me what options I have at this point?

[TEJ1602]

@swarajs, Welcome to HP Support Community!

Admin Password lock requires reflashing the BIOS. Please reach out to the HP Support in your region for further assistance.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[swarajs]

Hi,

I tried to reflash the bios but it did not work...

still not sure what to do...

[RodrigoB]

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

Thanks.