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HP ENVY X360 CONVERT 15 CN0006NX repair 3 Months delay and no response issue

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I had bought an ENVY X360 LAPTOP and I faced a problem with its SSD after 2 months from usage & when I sent it to the HP maintenance team in Egypt they advised to change the SSD and I approved the quotation price and everything. and now I am with more than 2 Months without my laptop because they are telling me there is no spare part available for the laptop which affects me and my work significantly.( I dont know , shall I have to buy 2 laptops when I buy an HP one?!)


I contacted the HP support team in Dubai and I put my complain but unfortunately they are not responding with any feedback.


I dont think this bad quality and  service is accepted from company like HP


I have the job number and the complain number and all data for any needed clarification , waiting to hear from you


22,744 22,731 1,371 1,398
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Welcome to HP Community


I have gone through your Post and I understand your concerns and frustration


I will escalate your case to HP's regional escalation team


Please check your Inbox


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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