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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

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Message 11 of 12
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HP ENVY X360 - black screen when rebooting or shutting down

I think I've found the culprit, it's the AMD Radeon software. After uninstalling that everything went back to normal.

So for anyone with similar issues please do not install the Radeon software.

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Message 12 of 12
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HP Recommended

HP ENVY X360 - black screen when rebooting or shutting down

@JC881 That's awesome, I'm glad its sorted,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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