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Campbell1423
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Message 1 of 2
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HP ENVYx360 will not turn on

HP Recommended
HP envy x360
Microsoft Windows 10 (32-bit)

Cannot turn on computer that I’ve had for about a year now. The charger is in and white light is on. Every time I press the power but nothing happens. The screen will not come on. 

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Campbell1423 Welcome to HP Community!

 

I understand that the HP ENVYx360 will not turn on.

 

Have you tried to connect the external display and checked for the display.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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