• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-13-2024 02:42 PM - last edited on ‎09-13-2024 02:52 PM by Retired

HP Recommended
Product: HP EliteBook 820 G1 Notebook PC

Hello I have a computer that is a hp elitebook 820 g1 and when I booted it up. It only showed a black screen and the caps lock were blinking. I shut it down and booted it up again but the thing is when I booted it up it showed the hp logo (which is normal) but then it went into automatic repair and was stuck on it. I restarted it and I went into the system info. Here is it's serial number and specs. SN ([Personal Information Removed]) 8 GB OF RAM,INTEL 1040 VIDEO CARD, BIOS VERSION L71 Ver. 01.49, CURRENT BIOS RELEASE DATE 02/24/2020, PROCESSOR SPEED 1.60GHz,PROCESSOR TYPE Intel(R) Core(TM) i5-4200U CPU. That's its specs and sn. I appreciate if you respond 🙏

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.