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HP Recommended
HP ENVY - 13-aq0003na
Microsoft Windows 10 (64-bit)

***EDIT***

Laptop has powered on perfectly fine now, no idea why or how but it fixed itself after about a day of nothing.

I would delete this if I can figure out how.

***

 

I had got my laptop out to do a couple of tasks on the internet, I booted it up and opened chrome. Everything was working perfectly as normal until it froze with no warning. Nothing I did prompted a reaction from the system, with no mouse movement, touch input, ctrl+alt+delete etc.

After giving it some time to unfreeze and having no change occur I held the power button to shut it off as it wouldn't start a shutdown either. The laptop went off after a long press of the power button.

When I pressed the power button to turn it back on, the led on the button lights up and the display back light powers on but screen remains blank. The only other sign of life I can see is the message "ESC... Pause Startup" in the bottom left corner if I press the escape key.

I don't even know where to start troubleshooting since the laptop won't do anything. Any help or suggestions would be appreciated.

Happens with or without power connected and I have had the laptop around 18 months.

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