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Kinda2
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Solved!

HP Envy 15 does not turn off when charging is connected

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HP ENVY Laptop 15-ep0
Microsoft Windows 10 (64-bit)

Good afternoon!
A week ago I bought an HP ENVY Laptop - 15-ep0038ur.
Today I suddenly noticed a problem - the notebook does not turn off when the charger is connected! More precisely, it turns off, but after about two seconds it starts up again, as if I were restarting it. If you remove the charger before turning it off, then everything goes on normally. If you turn on charging when the notebook is turned off, then it charges, but does not turn on, as expected.
There are no other problems with charging and battery. I don't know if this problem was originally, or it appeared during a week of operation. What can be the solution? I have the latest Windows updates installed, BIOS version F.03.
Thank you in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Kinda2

 

I reviewed your post and I understand that the computer is not shutting down correctly when the charger is connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110272.exe

 

If you continue facing the issue, then follow the below steps.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it finds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,604
Message 2 of 4
Flag Post
HP Recommended

@Kinda2

 

I reviewed your post and I understand that the computer is not shutting down correctly when the charger is connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110272.exe

 

If you continue facing the issue, then follow the below steps.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it finds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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Kinda2
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Message 3 of 4
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Thanks, disabling Fast Startup seems to have helped.

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Kumar0307
HP Support Agent
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@Kinda2

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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