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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J83AV)

My computer ran out of battery earlier today normally but when i plugged it in it didn’t turn on. i left it charging for a few hours. the screen didn’t turn on but some of the keyboard LEDs did so i left it ‘on’ and charging for a few more hours. later when it still wouldn’t turn on i heard a weird noise that turned out to be the fan turning on for less than a second and turning back off immediately, over and over. my computer was also a bit hot, but not overly so. then the capslock light started blinking 5 long then 3 short but all the things to solve that code haven’t worked. also the light next to the charger usually is red but is white now. help please, i have school tomorrow and finals next week.

1 REPLY 1
HP Recommended

@just_an_allium 

 

Hi,

 

Please try a hard reset and see if it works.

  • Power off your notebook,
  • Remove the a/c adapter, battery and everything that is attached to your notebook,
  • Hold the 'POWER' button down on your notebook for about 10 seconds,
  • Plug in the a/c power supply (without battery) and power on.

Regards.

BH
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