• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎08-05-2017 08:17 PM

HP Recommended
Product: Envy m6
Operating System: Microsoft Windows 10 (64-bit)
I tried to reset my laptop today using the "Remove Everything" option. At around 45%, the reset failed. The computer gave me a few options and I chose the one that said "continue to Windows 10." The hp screen appeared, then the screen went black, turned off, and then the logo appeared again and that processes repeated.

I've tried doing a hard reset, and I ran a short diagnostics test that passed.

I'm not sure what to do to get the laptop to turn on.

Please help!! Thank you.
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-05-2017 11:36 PM

HP Recommended

Have you tried tapping F11 key immediately after powering on to try an HP System Recovery? If not review the process in the link to get familiar with the process:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb&language...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎08-05-2017 11:36 PM

HP Recommended

Have you tried tapping F11 key immediately after powering on to try an HP System Recovery? If not review the process in the link to get familiar with the process:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb&language...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎08-05-2017 11:37 PM

HP Recommended
I actually figure that out a lottle while ago and I'm in the middle of a system recover! Crossing my fingers that it works. I'll keep this updated. (We'll find out in about 15 minutes.)
Was this reply helpful? Yes No

‎08-06-2017 12:05 AM

HP Recommended
That worked! Super easy. Thanks!
Was this reply helpful? Yes No

‎08-06-2017 12:06 AM

HP Recommended

Great to hear! Thank you for taking time to update.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.